Contents

Introduction and scope: Defines the policy’s purpose and coverage across platforms and services.
Information collection: Details data gathered from users, automatically, and third parties.
Information usage: Explains purposes for processing data, supported by legal bases.
Information sharing: Identifies recipients of data and circumstances for disclosure.
International transfers: Describes cross-border data transfer mechanisms.
Data security: Outlines technical and organizational security measures.
Data retention: Specifies retention periods for different data categories.
User rights: Lists legal rights and procedures for user requests.
Children’s privacy: States age restrictions and compliance with COPPA.
Policy updates: Explains update procedures and user notification methods.
Contact information: Provides contact details for privacy inquiries.

Privacy Policy for SKILLO Marketplace of Services

1 Introduction and Scope

SKILLO Limited is committed to protecting your privacy. This Privacy Policy explains how information about you or associated with you is collected, used, and disclosed when you access or use the SKILLO marketplace platform. SKILLO Platform refers to the website www.skillo.co.uk (and subdomains), mobile applications, and any other consumer electronic devices capable of accessing our services through a web browser. By using our Services, you signify that you have read, understood, and agree to the way we collect, store, use, and disclose your personal information as described in this Privacy Policy and our Terms and Conditions.

This Privacy Policy is a legal requirement under various data protection laws worldwide, including the General Data Protection Regulation (GDPR) in the European Union, the California Consumer Privacy Act (CCPA), and other regional regulations. It applies to all users of our marketplace services, including service providers, service seekers, and general visitors to our platform. If you disagree with any part of this policy, please discontinue use of our Services immediately.

2 Information We Collect

2.1 Information You Provide Directly

When you register an account, create listings, make transactions, or communicate with other users on the SKILLO marketplace, we collect the following information:

Personal identification information: Full name, email address, work phone number, physical address
Business information: Company name, website, trading and billing addresses, telephone number, company registration number, VAT registration number, UTR number
Financial information: Credit card or other billing information required for processing payments
Profile information: Company logo, service descriptions, qualifications, certifications, and portfolio materials
Communications: Messages between users, feedback, reviews, and dispute resolution correspondence
Invitation data: When you invite other members to join your company team on SKILLO, we collect their names and email addresses

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information through cookies and similar technologies:

Device information: IP address, browser type, operating system, device identifiers, mobile network information
Usage data: Pages visited, time and date of visits, time spent on pages, features used, search queries, clickstream data
Location information: Approximate geographical location derived from IP address or device settings (if enabled)
Cookies and tracking technologies: We use HTTP cookies, including persistent cookies (to save login information) and session cookies (to enable features)

2.3 Information from Third Parties

We may receive information about you from other sources:

Business partners: Other companies with whom we offer co-branded services or engage in joint marketing activities
Social media platforms: When you connect your social media accounts or register through social login
Background check services: For verifying qualifications and credentials of service providers (where applicable)
Publicly available sources: Business directories, professional licensing databases, and other public records

3 How We Use Your Information

3.1 Purposes of Processing

We use the information we collect for the following business purposes:

Purpose Category	Specific Uses	Legal Basis (where applicable)
Service Provision	Facilitating transactions between service providers and seekers; processing payments; account management; customer support; sending service-related communications	Contract performance
Platform Improvement	Analyzing usage patterns; developing new features; troubleshooting technical issues; conducting research and analytics	Legitimate interests
Personalization	Recommending relevant services; customizing content and user experience; targeted advertising (with consent where required)	Consent or legitimate interests
Security and Compliance	Preventing fraud; enforcing our terms; protecting rights and safety; complying with legal obligations	Legal obligation; legitimate interests
Marketing	Sending promotional communications (with opt-out available); conducting market research; measuring advertising effectiveness	Consent or legitimate interests
Business Operations	Business planning; quality assurance; training; internal reporting	Legitimate interests

3.2 Legal Bases for Processing (GDPR-specific)

For users in the European Economic Area (EEA) and United Kingdom, our processing of personal data is based on the following legal grounds:

Contractual necessity: Processing necessary to perform our contract with you or to take steps at your request before entering into a contract
Legitimate interests: Processing necessary for our legitimate interests or those of third parties, provided these interests are not overridden by your fundamental rights and freedoms
Legal obligation: Processing necessary to comply with legal obligations under applicable laws
Consent: Processing based on your explicit consent, which you may withdraw at any time

4 How We Share Your Information

4.1 With Other Users

To facilitate marketplace transactions, we share certain information between service providers and seekers:

Service providers see seeker information necessary to deliver services (name, contact details, service requirements)
Service seekers see provider information necessary to evaluate and engage services (profile, qualifications, reviews, contact details)
Transaction participants see information required to complete bookings and payments

4.2 With Third-Party Service Providers

We engage third-party companies to perform services on our behalf:

Service Category	Examples of Services	Information Shared
Payment Processing	Stripe, PayPal, other payment gateways	Transaction details, billing information
Cloud Infrastructure	Amazon AWS (servers located in EU/UK)	All platform data stored encrypted
Analytics & Marketing	Google Analytics, advertising platforms	Usage data, device information (anonymized where possible)
Communication Tools	Email service providers, SMS gateways	Contact information, message content
Background Verification	Identity verification services	Identification documents (with consent)

4.3 For Legal and Safety Reasons

We may disclose your information to third parties:

When required by law, such as in response to a subpoena, court order, or other legal process
To investigate potential violations of our Terms and Conditions
To protect the rights, property, or safety of SKILLO, our users, or the public
In connection with a business transaction, such as a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5 International Data Transfers

Your information is stored on servers located within the European Union (Ireland or England). When we transfer personal data outside the UK or EEA to countries not deemed adequate by relevant authorities, we implement appropriate safeguards including:

Standard Contractual Clauses approved by the European Commission
Binding Corporate Rules for intra-group transfers
Other legally recognized mechanisms for ensuring adequate protection

6 Data Security Measures

We implement comprehensive security measures to protect your information:

Encryption: Secure Socket Layer (SSL) technology encrypts data transmissions; payment information is PCI DSS compliant
Access controls: Strict access limitations to personal data within our offices and systems
Technical safeguards: Firewalls, intrusion detection systems, regular security assessments
Organizational measures: Employee training, confidentiality agreements, security policies and procedures
Incident response: Established procedures for detecting, reporting, and investigating personal data breaches

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly notifying you and relevant authorities of any data breaches as required by law.

7 Data Retention Periods

We retain your personal information only for as long as necessary:

Data Category	Retention Period	Basis for Retention
Account information	Duration of account plus 3 years after last activity	Contract performance; legitimate interests
Transaction records	7 years from transaction date	Legal obligation (tax, accounting laws)
Marketing data	Until consent withdrawal or 2 years after last interaction	Consent; legitimate interests
Cookie data	Varies by cookie type (session to 2 years)	Consent; legitimate interests
Backup data	Up to 1 year in encrypted archives	Legitimate interests (disaster recovery)

After retention periods expire, we securely delete or anonymize your information. Some data may be retained longer when required by legal obligations or for establishing, exercising, or defending legal claims.

8 Your Rights and Choices

8.1 Legal Rights (GDPR, CCPA, etc.)

Depending on your location, you may have the following rights regarding your personal information:

Right	Description	How to Exercise
Access	Obtain confirmation of processing and copy of your data	Submit request via email to team@skillo.co.uk
Rectification	Correct inaccurate or incomplete personal data	Update profile settings or contact us
Erasure	Delete your personal data in certain circumstances	Submit deletion request via email
Restriction	Limit processing of your data in specific cases	Submit restriction request via email
Portability	Receive your data in structured format and transmit to another controller	Submit portability request via email
Objection	Object to processing based on legitimate interests	Submit objection via email or adjust preferences
Withdraw Consent	Withdraw previously given consent at any time	Adjust settings or contact us
Opt-out of Sale	Opt-out of sale of personal information (CCPA)	Use “Do Not Sell My Personal Information” link
Non-discrimination	Not receive discriminatory treatment for exercising rights (CCPA)	N/A (automatic protection)

To exercise these rights, email us at team@skillo.co.uk with sufficient details to identify you and process your request. We may request additional information to verify your identity before responding. We typically respond within one month, though complex requests may take longer. If we decline your request, we will explain why.

8.2 Communication Preferences

You can control certain communications:

Marketing emails: Unsubscribe using the link in any marketing email or adjust preferences in your account settings
Service notifications: Some transactional notifications are required for platform operation but can be limited in account settings
Cookie preferences: Manage cookies through browser settings; note that disabling certain cookies may affect platform functionality

9 Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete it.

For users under 18 but above the age of digital consent in their country, we may allow registration with verified parental consent where required by laws like the Children’s Online Privacy Protection Act (COPPA).

10 Third-Party Services and Links

Our platform may contain links to third-party websites, services, or integrations. This Privacy Policy does not apply to those third-party services. We encourage you to review their privacy policies before providing any information.

Common third-party services on our platform include:

Payment processors (each with their own privacy policies)
Social media integrations for login or sharing
Analytics services like Google Analytics
Advertising networks for personalized ads (with consent where required)

11 Policy Updates and Changes

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

Update the “Last Updated” date at the top of this policy
Provide prominent notice on our platform before changes take effect
Notify users via email for significant changes affecting their rights
Obtain renewed consent where required by law for material changes

Your continued use of our Services after updates constitutes acceptance of the revised policy. We archive previous versions for your review.

12 Jurisdiction-Specific Provisions

12.1 European Economic Area and United Kingdom

For users in the EEA and UK, SKILLO Limited acts as a data controller. Our legal bases for processing are outlined in Section 3.2. You have the right to lodge a complaint with a supervisory authority, particularly in your country of residence.

12.2 California, USA

For California residents, the California Consumer Privacy Act (as amended by the CPRA) provides additional rights. We disclose the following for the past 12 months:

Categories of personal information collected: See Section 2 of this policy
Sources of personal information: Directly from you, automatically, and from third parties
Business/commercial purposes for use: See Section 3 of this policy
Categories of third parties with whom we share: See Section 4 of this policy
No sale of personal information: We do not sell personal information

12.3 Other U.S. States

We comply with applicable privacy laws in Virginia (CDPA), Colorado (CPA), Connecticut, Utah, and other states with comprehensive privacy laws.

13 Contact Information

For privacy-related inquiries, requests, or concerns:

Email: team@skillo.co.uk
Phone: +44 7948 422648
Postal Address: Skillo Limited, [Address to be completed based on your business location]

For users in the EEA and UK, you may also contact our Data Protection Officer at the above address or via email.

14 Additional Resources

Terms and Conditions: Available at https://skillo.co.uk/termsAndConditions
Cookie Policy: Detailed information about our use of cookies is available [link to be added]
Data Processing Agreement: For business customers requiring a DPA under GDPR

This Privacy Policy was last updated on February 7, 2026.